1. Always work to keep data safe.
2. Make it clear when and why we are collecting data.
3. Keep data up to date and only hold it for as long as necessary.
4. Only hold data for the purpose it was collected.
5. Treat data with the same respect you treat your own personal data.
Updating your communications preferences:
Every email you receive from us will have a link at the bottom to update your preferences. Either click the link at the bottom of an email or contact us directly at firstname.lastname@example.org. Alternatively you can edit your settings directly on Mailchimp here.
Collectology is a trading style of 288 Group Ltd. who are registered under the Data Protection Act. You can contact us at email@example.com with any questions.
We collect and securely store the customer information you provide, including payment preferences, to provide you with the goods, services and information expected of a mail-order / online retail company.
We use your information for the purposes of marketing coins, stamps and other collectibles which are of interest to you.
How we collect data
We collect and process data on the basis of legitimate interest. This will be whenever you enter into a transaction with us or manage your account. We also collect data when you complete other interactions such as entering a competition.
If we collect data which can be used to contact you, we will always offer you choices for managing your communication preferences, explained further in the 'Marketing Communication' section below.
Keeping your data
We make sure to only keep data for as long as it is required to service your account, retain your transactional history and remember your preferences. We also hold certain types of data in accordance with legal requirements for tax and accounting rules.
It's important to us that your details are as up to date as possible.
How we keep your data secure
As appropriate we use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls; encryption, anonymization, password management and regular software updates. We perform a regular review to make sure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required as detailed in the section above.
If you are a customer we might contact you by email, mail or telephone unless you ask us not to.
You can choose at any time not to be contacted and we will update your preferences.
You can do this by clicking the Update Preferences link at the bottom of any email or by contacting our Customer Service Team.
If you inform us that you no longer wish to receive marketing emails you will stop receiving them within 24 hours. We will still hold your email address to contact you about customer service related issues - despatch updates for example.
We advertise using many internet based platforms, including Facebook, Twitter, AdWords and others. We make sure we always act in accordance with the terms and conditions of these platforms to show you products and news you may be interested in. All of these platforms offer you ways to manage your privacy and advertising preferences from within their own settings.
We may also share your personal information and limited transactional data with business partners to help target the offers we make to you such as Google; suppliers we engage to process data on our behalf such as Neverbounce; Government bodies and law enforcement agencies (if required to do so), and successors in title to our business.
Re-targeting (also known as re-marketing)
We use re-targeting to show customers and visitors to our website tailored adverts served by 3rd party vendors across the internet. We work with partners such as Google and Facebook to do this using first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie). To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
Identity and credit checks
We use Graydon who are a leading provider of business credit information and data intelligence to verify identity and perform credit checks where necessary:
1. Identity check - reference to this check will show on the customers credit history but will not affect their credit score.
2. Credit check - when a customer purchases an item we may perform a credit check. Graydon provide details about understanding credit checks here.
Cookies are text files that are automatically placed onto your device by many websites. They are used to improve the performance of a website, for remembering preferences, for making your experience on a site smoother and to provide website owners with information on how the site is being used.
To enjoy the full experience of our website, and to make a purchase, you will need to allow cookies.
However, to get a better understanding of how to get control of cookies on your system we suggest you go to www.aboutcookies.org - they have lots of up-to-date information about how to manage cookies in the latest internet browsers.
We welcome your comments and messages. For general enquiries or account based questions please contact us here.