Your Guarantee of Satisfaction

Collectology aims to provide you with both the finest quality products and the highest standards of customer service to match.  To ensure your total satisfaction, here are a few guidelines that should help you on the way to many rewarding hours of collecting.

1. Your Account Details

So that we can handle your enquiries efficiently, we require your account details, including your full name and email that your account is registered with.

If your enquiry is in regards to a specific order, please quote your order number in your enquiry. This can be found on your confirmation email, invoice or within the order tab in your account.  

2. How to Pay

We only accept online payments from the following cards: American Express, Mastercard and Visa. You can also checkout with PayPal, Google Pay or Apple Pay.

3. Order History

You can also view past orders and despatch information online via the My Account section.

4. Problem with your Delivery

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee.

Simply return the complete delivery along with the accompanying invoice, stating clearly on the front of the invoice the reason for return and whether or not you require a replacement.

We will automatically refund you using the payment method used to place the order when you return the goods. 

Find out more about our Refunds & Returns policy here.

5. How to Contact Customer Service

Click here for our Contact Us page.