Refunds & Returns Policy

Returns 

You have 30 days from the date of receiving your goods to return them to us at the address provided below. 

To be eligible for a return, your item/s must be unused and in the same condition that you received it. 

Please include the original delivery note along with a clearly stated reason for return.

Damaged items 

If your item/s has been damaged in transit, please contact us via email: enquiries@collectology.co.uk or via Facebook message providing photos if possible to indicate the extent of the damage. 

We will reply within 1 working day to confirm how we intend to resolve the issue.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@collectology.co.uk or via Facebook message.

Shipping 

To return your item/s, please send to:

Collectology - Returns 
FREEPOST RSCL-CTHJ-RGHZ
PO Box 75
Poole
BH12 9GG 

Please obtain a free Certificate of Posting from your Post Office when returning any item/s as this will serve as your confirmation that the item/s have been posted back to us.

If you are shipping an item/s with a retail price over £150, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item/s.