Frequently Asked Questions

Do you deliver internationally?

We currently only deliver to the UK but we hope to expand to worldwide delivery in the near future.

How much do you charge for postage?

The postage charge is automatically calculated based on real time rates. Simply add the item(s) to your basket and fill out your address details to view the postal options available to you.

What are the delivery options available?

We offer two postage methods - Standard Delivery (3-5 working days) and Next Day Delivery (guaranteed next working day for all orders placed before 12pm).

 

Shipping costs are automatically calculated based on the weight of your order.

How do I know if my item has been despatched?

Once your order has been fulfilled and despatched, you will be notified via email which will include your tracking number (when applicable).

What payment methods do you accept?

We accept American Express, Mastercard and Visa. You can also checkout via PayPal.

How do the Partial.ly Payment plans work?

For your convenience, you can make your payment for orders over £100 in conveniently spaced monthly equal interest free instalments with a down payment of 20% and four further payments with Partial.ly Payment Plans. Simply select the Partial.ly Payment Plan option on checkout and follow the instructions.

 

Your credit card will be charged an initial down payment prior to despatch of the item and for the remaining balance in four equal interest free instalments at regular intervals after that. Unless stated otherwise, those intervals will be monthly. Any postage and packing will be charged on despatch of the goods. The amounts to pay at the point of despatch and to pay later will be shown in your basket page as you confirm your order.

 

Should you not want to use the same credit card for the remaining instalment payments after we have despatched your delivery, please contact us .

When will you take the payment from my credit/debit card?

We take payment for all orders (including pre-orders) when you place your order. If you are paying for your order in instalments, the terms of the instalment payment plan will be detailed at the time of ordering.

How do I use a discount code?

To use your discount code, simply enter the code on the checkout page and click apply. Only 1 discount code can be applied per order.

 

Please note that discount codes do not apply with interest-free finance payments made via Partial.ly.

How do I return a delivery?

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee. For full details on how to return a delivery, please visit our Refunds & Returns Policy page.

How can I find a specific item?

If you are looking for a particular item, try using our keyword search box at the top right of each page (or tap the menu section on the left side of each page on mobile to reveal the search box). Type in a relevant word and press ENTER to display any items matching your search. If you still do not see the item you are looking for, please do Contact Us.

Why am I unable to access my account details on the website?

If you are having trouble recalling your password, please select the 'Forgot your Password' option on the Login page.

 

Alternatively, you can Contact Us with your name and the email address that you are registered with and we can help.

How do I change my email preferences?

We will send you customer service emails about your order/s to keep you up to date. If you opted in to receive marketing emails but no longer wish to receive them, you can choose to unsubscribe from any marketing email from us by clicking the 'unsubscribe' button at the bottom of any email or simply change your preferences by clicking 'update your preferences'. If you have any issues, please contact us at enquiries@collectology.co.uk or message us on Facebook.